FAQ's
Questions that you might have when playing at Gotham Pickleball
It’s easy and fully automated. When you approach the door, click the 'Reservation' tab of your Gotham Pickleball app and select your appointment. Tap the 'Unlock Door' button and the door will unlock for you. The 'Unlock Door' button will appear 5 minutes before your reservation begins and will disappear 5 minutes after your reservation ends.
You can access the facility between 5 minutes before and 5 minutes after your booking. We ask that you be courteous to other customers by leaving the facility when your reservation has ended. Our security team will charge penalties to those who significantly overstay and ignore voice downs.
No. We have house paddles and balls in the facility, which are available to use free of charge. You should of course feel free to bring your own equipment if you want to.
Yes, up to 6 people may use the facility as part of a single reservation. We ask that you invite your guests through the app or website, and that each of your guests create their own account (they should also be sure to sign the waiver). You can even use the app to split the bill among your guests automatically. Guests who are not actively playing should make use of the available seating so that they do not get in the way of customers using other courts.
We do not have food or beverages for sale. There is a hydration station in the back of the facility to refill your water bottle.
You may bring single-serve (i.e., no large bottles) non-alcoholic drinks and small snack items (e.g., energy bars) into the facility. However, we ask that you not drink or eat (except water) on the courts. Please confine any eating or drinking to the seating areas in the front and back of the facility.
No, we do not have showers or locker rooms in this facility.
Yes, you can select a court on the 'Order Summary' page of the app before finalizing your payment. There will be a drop down menu to pick your desired court provided that it has not already been selected by another customer. The default is 'auto-assign' which means the system will pick a court for you by the time you enter the facility.
Yes, you can extend your court time so long as it's available after your initial reservation. To do so, please go into the app and follow the standard booking process. It is possible that you may have to move to a different court if the specific court you are on is already booked for the subsequent period.
Yes, you can easily cancel your reservation from the 'Reservations' tab by clicking 'Cancel Reservation'. There is no charge to cancel a reservation within 10 minutes of booking it or at least 24 hours prior to your appointment. If you cancel within 24 hours of your appointment, you will be charged for the court time in full. The reason for this charge is that we will most likely not be able to sell that time slot to another customer. Either way, please cancel if you can't make it. We appreciate it. If you feel there are extenuating circumstances for a late cancellation, email us at support@gotham-pickleball.com.
If you stay on the court more than 5 mins past your reservation, our security team will contact you via the screen on the side of the court. If you ignore them, the system will automatically charge you for an additional hour. Please make sure you clear the court when your reservation is finished.
You may not use any court without a reservation for that court. Jumping courts will result in a fine.
No. Neither smoking or vaping is allowed in the facility. Our security team will charge up to $500 penalties to those who smoke or vape inside the facility and your account may be suspended. Gotham pickleball does not serve alcohol, nor are customers permitted to bring their own alcohol onto the premises. Your account may be suspended if you break this rule. Our security team will charge up to $500 penalties to those who bring and consume alcohol inside the facility.
Our security will charge penalties for infractions. The penalties vary depending on severity and will escalate after ignored voice downs or repeat infractions. The following is a list of infractions that carry penalties:
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Significant overstaying – up to $250
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Bringing more than the allowed number of guests for an extended period of time – up to $400
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Smoking or vaping – up to $500
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Bringing and consuming alcohol – up to $500
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Ignoring voice downs and reminders in general – up to $500
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Breaking or mistreating equipment – no limit and account suspension
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Showing disrespect to other customers – account suspension
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